Return and Refund Policy

MyPetNeeds.me
Last Updated: November 3, 2025

1. Overview

At MyPetNeeds.me, we are committed to your satisfaction. If you are not completely satisfied with your purchase, we are here to help. This Return and Refund Policy outlines the conditions and procedures for returning products and receiving refunds.

2. Return Period

You have 14 days from the date of delivery to request a return for eligible products. Returns requested after this period will not be accepted.

3. How to Request a Return

To initiate a return, please contact us directly through any of the following methods:

• Email: Support@omnimaxco.com
• Phone: +201050950752
• WhatsApp: +201210381453

Please provide the following information when requesting a return:

• Order number
• Product name(s) you wish to return
• Reason for return
• Photos of the product (if applicable)

Our customer service team will review your request and provide instructions for returning the product.

4. Return Conditions

To be eligible for a return, products must meet the following conditions:

• Products must be in their original condition
• Products must be unopened and unused
• Products must be in their original packaging
• All accessories, manuals, and labels must be included
• Return request must be made within 14 days of delivery

5. Non-Returnable Products

The following products are NOT eligible for return:

• Opened or used products
• Products with broken seals or removed packaging
• Perishable items or products with expiration concerns
• Prescription medications (unless defective or incorrect)
• Products damaged due to misuse or improper handling by the customer

6. Damaged, Defective, or Incorrect Products

If you receive a product that is:

• Damaged during shipping
• Defective or faulty
• Incorrect quantity
• Wrong product type

You must notify us within 24 hours of receiving your order.

Please contact us immediately with:

• Clear photos of the damaged or incorrect product
• Photos of the packaging
• Your order number
• Description of the issue

We will arrange for a replacement or full refund at no additional cost to you. Claims reported after 24 hours may not be accepted.

7. Refund Process

Refund Method

Refunds will be processed using the same payment method you used for your original purchase. Since we currently accept cash-on-delivery only, refunds will be issued via:

• Bank transfer to your account
• Mobile wallet transfer
• Store credit for future purchases

Please specify your preferred refund method when contacting us.

Refund Timeline

Once we receive and inspect your returned product:

• We will notify you of the approval or rejection of your refund
• If approved, your refund will be processed within 14 business days
• The time for the refund to appear in your account may vary depending on your bank or payment provider

Shipping Costs

• If the return is due to our error (damaged, defective, or incorrect product), we will cover the return shipping costs
• If you are returning a product for other reasons, you will be responsible for return shipping costs
• Original shipping fees are non-refundable unless the return is due to our error

8. Partial Returns

If you received multiple items in one order, you may return part of the order as long as the returned items meet all return conditions. The refund will be calculated based on the price of the returned items only.

9. Exchanges

We do not currently offer direct product exchanges. If you wish to exchange a product:

1. Request a return for the original product
2. Receive your refund
3. Place a new order for the desired product

10. Inspection Process

All returned products will be inspected upon receipt. We reserve the right to:

• Refuse refunds for products that do not meet return conditions
• Issue partial refunds for products returned in less than original condition
• Charge restocking fees for non-defective returns (if applicable)

11. Late or Missing Refunds

If you have not received your refund within the stated timeline:

1. Check your bank account or payment method again
2. Contact your bank or payment provider, as processing times may vary
3. If you still have not received your refund, contact us at Support@omnimaxco.com

12. Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

MyPetNeeds.me
Agriculture Road 21, New Smouha, Raml 2
Alexandria, Egypt
Email: Support@omnimaxco.com
Phone: +201050950752
WhatsApp: +201050950752

Customer Service Hours:
Saturday through Tuesday: 12:00 P.M. – 5:00 P.M. EET
Closed: Fridays