Privacy Policy

Privacy Policy and Data Protection

MyPetNeeds.me
Last Updated: November 3, 2025

1. Introduction

MyPetNeeds.me (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you use our website and services.

2. Information We Collect

Personal Information

When you place an order or create an account on MyPetNeeds.me, we collect the following information:

  • Full name
  • Delivery address
  • Phone number
  • Email address
  • Order details and purchase history

Automatically Collected Information

We automatically collect certain information when you visit our website:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on site
  • Referring website
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

  • Order Processing: To process and fulfill your orders, including delivery arrangements
  • Customer Service: To respond to your inquiries and provide support
  • Marketing Communications: To send promotional offers and product updates (with your consent)
  • Website Improvement: To analyze user behavior and improve our website functionality
  • Legal Compliance: To comply with Egyptian laws and regulations

4. Data Sharing and Third Parties

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business:

  • Delivery Companies: We share your name, address, and phone number with shipping partners to deliver your orders
  • Payment Processors: For secure cash-on-delivery transactions

Analytics and Marketing Platforms

We use the following platforms to analyze website traffic and conduct marketing campaigns:

  • Google Analytics: For website traffic analysis and user behavior tracking
  • Google Ads: For advertising and remarketing campaigns
  • Facebook Pixel: For targeted advertising and conversion tracking
  • TikTok Pixel: For social media advertising and analytics
  • Microsoft Advertising: For search and display advertising

These platforms may collect and process your data according to their own privacy policies. We recommend reviewing their respective privacy policies for more information.

Legal Requirements

We may disclose your information if required by Egyptian law or in response to valid requests by public authorities.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure SSL encryption for data transmission
  • Regular security audits and updates
  • Restricted access to personal data by authorized personnel only
  • Secure servers and databases

While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Cookies and Tracking Technologies

MyPetNeeds.me uses cookies and similar tracking technologies to enhance your browsing experience and collect analytics data. Cookies are small text files stored on your device. We use:

  • Essential Cookies: Required for website functionality and order processing
  • Analytics Cookies: To understand how visitors use our website
  • Marketing Cookies: To deliver relevant advertisements and measure campaign effectiveness

You can control cookie settings through your browser, but disabling certain cookies may affect website functionality.

7. Your Rights

Under Egyptian data protection principles, you have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal data, subject to legal obligations
  • Marketing Opt-Out: Unsubscribe from marketing communications at any time
  • Data Portability: Request transfer of your data to another service provider

To exercise these rights, please contact us at Support@MyPetNeeds.me or call +201050950752.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by Egyptian law. Order information is typically retained for accounting and legal compliance purposes.

9. Children’s Privacy

MyPetNeeds.me does not knowingly collect personal information from children under 18 years of age. If you are under 18, please have a parent or guardian place orders on your behalf.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last Updated” date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.

11. Dispute Resolution

In the event of any dispute arising from this Privacy Policy or our handling of your personal information:

  1. You must notify us in writing at Support@mypetneeds.me
  2. We will attempt to reach an amicable resolution within 14 days of notification
  3. If no amicable solution is reached, the dispute shall be subject to the exclusive jurisdiction of the Egyptian courts
  4. Egyptian law shall govern this Privacy Policy and any disputes arising from it

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

MyPetNeeds.me
Agriculture Road 21, New Smouha, Raml 2
Alexandria, Egypt
Email: Support@mypetneeds.me
Phone: +201050950752
WhatsApp: +201210381453

13. Consent

By using MyPetNeeds.me and providing your personal information, you consent to the collection, use, and sharing of your data as described in this Privacy Policy.