Terms and conditions

Terms and Conditions

MyPetNeeds.me
Last Updated: November 3, 2025

1. Introduction

Welcome to MyPetNeeds.me. These Terms and Conditions (“Terms”) govern your use of our website and the purchase of products from our online store. By accessing or using MyPetNeeds.me, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

2. About Us

MyPetNeeds.me is an online pet supplies store operating in Egypt. Our business address is:

Agriculture Road 21, New Smouha, Raml 2
Alexandria, Egypt
Email: Support@mypetneeds.me
Phone: +201050950752
WhatsApp: +201210381453

3. Acceptance of Terms

By creating an account, placing an order, or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy, Shipping Policy, and Return Policy.

4. Eligibility

You must be at least 18 years old to use our services and make purchases. By using MyPetNeeds.me, you represent and warrant that you are of legal age and have the legal capacity to enter into binding contracts under Egyptian law.

5. Account Registration

To place orders, you may need to create an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and update your account information to keep it accurate
  • Maintain the security and confidentiality of your account credentials
  • Accept responsibility for all activities that occur under your account
  • Notify us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

6. Product Information and Availability

We strive to display product information, descriptions, images, and prices as accurately as possible. However:

  • Product images are for illustration purposes and may differ slightly from actual products
  • We do not warrant that product descriptions or other content are accurate, complete, or error-free
  • Product availability is subject to change without notice
  • We reserve the right to discontinue any product at any time
  • All products are intended for pets only and should not be used for human consumption

7. Pricing and Payment

Pricing

  • All prices are displayed in Egyptian Pounds (EGP)
  • Prices are subject to change without notice
  • The price charged will be the price displayed at the time of order placement
  • We reserve the right to correct pricing errors, even after orders have been placed

Payment Methods

We currently accept cash-on-delivery (COD) as our payment method. Payment is due upon delivery of your order.

Other acceptable methods (on-demand) Instapay, vodafone cash, and rarely paypal.

Order Total

Your order total includes:

  • Product price
  • Applicable shipping fees (unless you qualify for free shipping)
  • Any applicable taxes or fees as required by Egyptian law

8. Order Placement and Acceptance

Placing an Order

When you place an order on MyPetNeeds.me:

  • You are making an offer to purchase the products in your cart
  • You will receive an order confirmation email (receipt of your order)
  • We reserve the right to accept or decline your order at our discretion

Order Acceptance

A contract between you and MyPetNeeds.me is formed when:

  • We confirm your order and begin processing
  • We ship your order to your delivery address

Order Cancellation by Us

We reserve the right to cancel or refuse any order for reasons including but not limited to:

  • Product unavailability
  • Pricing or product description errors
  • Suspected fraudulent activity
  • Incomplete or inaccurate delivery information
  • Violation of these Terms

9. Shipping and Delivery

Shipping and delivery are subject to our Shipping Policy. Key points include:

  • We ship exclusively within Egypt
  • Free shipping on orders 799 EGP and above
  • 59 EGP shipping fee for orders below 799 EGP
  • Delivery times vary by region (0-3 business days)
  • Risk of loss passes to you upon delivery

Please refer to our complete Shipping Policy for detailed information.

10. Returns and Refunds

Returns and refunds are subject to our Return and Refund Policy. Key points include:

  • 14-day return period for eligible products
  • Products must be unopened and in original condition
  • Damaged or incorrect products must be reported within 24 hours
  • Refunds processed within 14 business days

Please refer to our complete Return and Refund Policy for detailed information.

11. User Conduct and Prohibited Activities

When using MyPetNeeds.me, you agree NOT to:

  • Use the website for any unlawful purpose
  • Attempt to gain unauthorized access to our systems or networks
  • Interfere with the proper functioning of the website
  • Use automated systems (bots, scrapers) to access the website
  • Transmit viruses, malware, or other harmful code
  • Impersonate any person or entity
  • Collect or harvest user information without permission
  • Post false, misleading, or fraudulent content
  • Violate any applicable Egyptian laws or regulations

12. Intellectual Property Rights

All content on MyPetNeeds.me, including but not limited to text, graphics, logos, images, product descriptions, and software, is the property of MyPetNeeds.me or its content suppliers and is protected by Egyptian and international copyright laws.

You may not:

  • Copy, reproduce, or distribute website content without permission
  • Use our trademarks, logos, or brand names without authorization
  • Create derivative works based on our content
  • Use our content for commercial purposes without a license

13. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information are governed by our Privacy Policy. By using our website, you consent to our data practices as described in the Privacy Policy.

14. Third-Party Links and Services

MyPetNeeds.me may contain links to third-party websites or services that are not owned or controlled by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of third-party websites. You acknowledge and agree that we shall not be liable for any damages arising from your use of third-party services.

15. Limitation of Liability

To the fullest extent permitted by Egyptian law:

  • MyPetNeeds.me shall not be liable for any indirect, incidental, special, consequential, or punitive damages
  • Our total liability for any claim arising from your use of our website or products shall not exceed the amount you paid for the product in question
  • We do not guarantee that our website will be uninterrupted, secure, or error-free
  • We are not liable for delays or failures in delivery due to circumstances beyond our control

16. Product Disclaimer

Pet products sold on MyPetNeeds.me are intended for animal use only. You agree to:

  • Read and follow all product instructions and warnings
  • Consult with a licensed veterinarian before using any medication or treatment
  • Use products only as directed and for their intended purpose
  • Keep products away from children

We are not responsible for misuse, allergic reactions, or adverse effects resulting from product use. Always consult a veterinary professional for medical advice.

17. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

18. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of MyPetNeeds.me after changes are posted constitutes your acceptance of the modified Terms. We encourage you to review these Terms periodically.

19. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Egypt, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the Egyptian courts.

20. Dispute Resolution

In the event of any dispute, controversy, or claim arising out of or relating to these Terms or your use of our services:

  1. You must first notify us in writing at Support@mypetneeds.me describing the nature of the dispute
  2. Both parties agree to attempt to resolve the dispute amicably through good faith negotiations
  3. You must provide us with 14 days from the date of notification to reach an amicable solution
  4. If no resolution is reached within 14 days, the dispute shall be submitted to the competent Egyptian courts
  5. The prevailing party may be entitled to recover reasonable attorney fees and costs

21. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

22. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Return Policy, constitute the entire agreement between you and MyPetNeeds.me regarding your use of our website and services, superseding any prior agreements or understandings.

23. Waiver

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of MyPetNeeds.me.

24. Contact Information

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact us:

MyPetNeeds.me
Agriculture Road 21, New Smouha, Raml 2
Alexandria, Egypt
Email: Support@mypetneeds.me
Phone: +201050950752
WhatsApp: +201210381453

Customer Service Hours:
Saturday through Tuesday: 12:00 P.M. – 8:00 P.M. EET
Closed: Fridays and Wednesdays

25. Acknowledgment

By using MyPetNeeds.me, you acknowledge that you have read these Terms and Conditions, understand them, and agree to be bound by them.